HUG YOUR PEOPLE is more than a book to Jack; it is his personal mission to bring civility and compassion back to the way we all conduct our business and our lives. Jim Nantz of CBS Sports is among the early admirers, calling it a “book rich with wisdom”. The Mitchell family secret for success should be read by everyone — it’s like Mike Krzyzewski or Tony Dungy opening up their playbooks for the public. The new volume will join Mitchell’s first book in every successful businessperson’s library. Together they speak volumes!
EXECUTIVES WHO LEAD WITH KINDNESS GET SUPERIOR RESULTS FROM EMPLOYEES
We are humbled that clips from Mitchells and Richards stores and interviews with associates have been chosen to be part of the PBS documentary film that includes interviews with executives of Google, Eileen Fisher, Pitney Bowes, and Julliard called LEADING WITH KINDNESS, which premieres Sunday, October 19 at 10 p.m. on WLIW21 New York and Sunday, November 23 at 10 p.m. on Thirteen/WNET New York.
Some of you had the pleasure of working with Gino Del Guercio and his film crew while they were in the stores. Thank you for your effort to make them feel right at home… here’s what Gino has to say about his experience: http://www.thirteen.org/leadingwithkindness/blog/our-crew-catches-the-fever. And here’s the link to the Mitchells segment on the film’s website:
http://www.thirteen.org/leadingwithkindness/profile/profile-mitchells.
Thanks and hugs to all!
Jack
FROM THE PRESS RELEASE:
Hosted by Bill Baker, LEADING WITH KINDNESS provides an inside look at successful organizations and their leaders. Through a series of interviews, company profiles and expert commentary provided by O’Malley, the program presents how leadership traits and business practices common among top executives have led to their company’s growth and success. LEADING WITH KINDNESS speaks with executives who have proven to maximize the output of their employees with kindness. The program also features employees who describe in their own words what they think make their companies so successful.
Executive interviewees include Tim Armstrong, President of North American sales for Google; Murray Martin, CEO of Pitney Bowes; Eileen Fisher, Founder of Eileen Fisher company; Joseph Polisi, President of the Juilliard School; Robert Rubin, former Chairman of CitiGroup and Secretary of the Treasury under President Clinton and Jack Mitchell, CEO of Mitchells and author of the best selling business book Hug Your Customers.
Bill Baker is President Emeritus of Thirteen/WNET and Executive in Residence at Columbia University Business School. Michael O’Malley is Senior Editor for Business, Economics, and Law at Yale University Press and adjunct professor at Columbia University Business School.
Major funding for LEADING WITH KINDNESS is provided by Abby and George O’Neill, Lise Strickler, and Mark Gallogly.
LEADING WITH KINDNESS is a presentation of WLIW21 New York and produced with the assistance of AMACOM, a publishing division of the American Management Association. Gino Del Guercio of Boston Science Communications, Inc. is producer and director.
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Donna Karan International Invites Jack to Their Annual Retail Managers Meeting
Jack has been asked to speak to the Retail Managers at their annual meeting held in New York City. The topic will be “Hug Your People” and how important it is to have a cohesive group on all levels. more >
Businessman stresses customer service
Jack Mitchell still wears a measuring tape draped across his shoulders while working the sales floor. But as the chairman and CEO of three nationally renowned upscale clothing stores – including one in Westport, Conn. that still bears the family name – will tell you, it still takes a hug of sorts to succeed in this day and age. more >
WDD Tribute: Mitchells Mark Half-Century of Retailing
by DAVID MOIN Posted TUESDAY SEPTEMBER 09, 2008 From WWD ISSUE 09/09/2008 The Mitchells, Connecticut’s first family of retailing, held a hug fest with their suppliers Thursday night to celebrate 50 years in business. “See, we even hug our bankers,” said Jack Mitchell, chairman and chief executive officer, as he embraced one of the money [...] more >
Newsweek review
Hug Your People: The Proven Way to Hire, Inspire and Recognize Your Employees and Achieve Remarkable Results By Jack Mitchell The organizational morale-boosting advice dispensed by clothing-store CEO Mitchell comes not from breezy consultant-speak, but from the author’s decades of leading a chain of high-end retailers. Mitchell’s principles—have faith in your employees, involve them in [...] more >
